FAQs
Here you'll find answers to some of our most frequently asked questions. If you can't find what you're looking for, please get in touch and we'll be happy to help.
Email: info@soapsandsuds.co.uk
Tracking & Delivery
How long will my order take to be dispatched?
Orders are usually dispatched within 3–5 working days. During particularly busy periods, such as Christmas or promotional events, dispatch may take a little longer.
How will my order be sent?
Orders are usually sent via Royal Mail Tracked 48, so you’ll be able to track your parcel once it has been dispatched. Larger orders may be sent using an alternative courier service.
How much is delivery?
Standard UK delivery is £3.99.
Spend £40 or more and receive FREE standard UK delivery.
Do you offer local collection?
Yes! Free local collection is available from Alfreton, Derbyshire. Select the collection option at checkout and we’ll let you know when your order is ready to collect.
Products
Are your products handmade?
All of our bath, body and home fragrance products are handmade by us in Derbyshire. We also offer a carefully selected range of home and gift products to complement our handmade collection.
Will my product look exactly like the photo?
As our products are handmade, there may be slight variations between batches. Colours can also appear slightly different depending on your screen settings, but yes, the overall product will be as shown.
Are your products vegan friendly?
Yes, our handmade bath, body and home fragrance products are vegan friendly.
Orders & Payments
Do I receive confirmation after placing my order?
Yes. Once you’ve placed your order, you’ll receive an order confirmation email with your order details. If you can’t see it, please check your junk or spam folder.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but once your order has been dispatched, it can no longer be changed or cancelled.
What payment methods do you accept?
We accept the payment methods shown at checkout. Payment must be completed at the time of ordering.
Can I send an order directly as a gift?
Yes! You can have your order sent directly to the recipient by entering their address as the delivery address at checkout. We don’t include prices inside the parcel.
Returns & Refunds
When will I receive my refund?
Once your return has been received and checked, your refund will be processed back to your original payment method. Please allow 5–10 working days for the refund to appear in your account.
Can I return my order?
We hope you love your order, but if you change your mind, please contact us within 14 days of receiving it. Items must be unused, unopened and in their original packaging to be eligible for a return.
Who pays for return postage?
Unless your item is Damaged or we’ve made a mistake with your order, you are responsible for the cost of returning it to us. We recommend using a tracked service.
What happens if my returned item isn’t in its original condition?
Unused items can be returned within 14 days of receiving your order. For health and hygiene reasons, sealed bath and body products cannot be returned once opened. This does not affect your rights if an item is faulty or damaged.
What if my order arrives damaged or there is a problem with it?
Please contact us as soon as possible at info@soapsandsuds.co.uk with your order details and photos of the item and packaging. We’ll get it sorted for you.